A woman with various sclerosis needs Delta Air Lines to enhance its administration for impaired travelers after she asserts she was fixing to a wheelchair following a universal flight prior this month.
Maria Saliagas was determined to have the focal sensory system illness five years back, yet didn’t need her crumbling wellbeing to stop her yearly treks with her better half to Europe. So before her April 1 flight from Atlanta to Amsterdam, her child made courses of action with Delta authorities to guarantee that the best possible wheelchair would sit tight for her on the opposite side of the Atlantic, WSB-TV reports.
Be that as it may, the wheelchair with uncommon ties to enable her to sit up straight wasn’t there, provoking Delta workers to extemporize, Nathan Saliagas told the station.
“They took a filthy cover and tied her compellingly with it, and she has wound blemishes on this piece of her arm, which is the place it was tied,” he stated, indicating his bicep. “I need them to demonstrate activity that they’re willing to change their incapacity administrations.”
Saliagas was offered 20,000 free SkyMiles in the wake of griping to carrier staff members, however that won’t cut it, as indicated by her child. Rather, she needs affirmations from the aircraft that they’ll better oblige crippled travelers.
“I certainly realize that they’re a decent aircraft, I’m not questioning that by any stretch of the imagination, but rather in this particular circumstance, there was no cordiality, no regard,” Nathan Saliagas told WSB-TV. “There was finished tasks disappointment.”
Authorities at Delta Air Lines, in the interim, pushed back on Saliagas’ cases, guaranteeing an airplane terminal contracted wheelchair seller met her at the entryway.
“We are baffled that our clients didn’t have a fantastic travel understanding and will guarantee that their arrival flight surpasses desires,” the carrier said in an announcement to The Post Wednesday. “While Delta dependably searches for approaches to enhance the general client encounter, our discoveries don’t line up with points of interest shared by the client’s family.”
A path seat — which is intended for in-flight utilize — was utilized to help Saliagas off the plane. Once off the air ship, as per Delta, a few wheelchair choices were offered to Saliagas and she picked one.
Subsequent to being situated in the wheelchair, Saliagas said she was “slipping,” provoking the wheelchair right hand to propose utilizing covers as an approach to secure her to the seat. Saliagas concurred and the covers were then expelled from their unique bundling, as indicated by the carrier.
In a prior explanation to WSB-TV, Delta said it lamented the “observation our administration” left on Saliagas.
“We have contacted them, to determine their worries, as well as to guarantee that their arrival flight surpasses desires,” Delta authorities told the station.
Nathan Saliagas, in the mean time, scrutinized Delta in a Facebook post Tuesday for “physically and inwardly” mishandling his mom, guaranteeing the episode demonstrates the carrier has far to go with regards to incapacitated travelers.
“When she began crying, she was advised to ‘closed the f—up’ or she will be ‘left there,'” he composed. “This exceptionally uncaring and sickening treatment by Delta Air Lines is inadmissible and a requirement for change.”