Returns & Refunds Policy

At Shoe Haul, customer satisfaction is our top priority. We are committed to providing high-quality products, and if you are not satisfied with your purchase, we are happy to assist you with returns, exchanges, and refunds.

Return Policy

Return Conditions:

  • The product must be in its original condition, unused, and undamaged.
  • The return request must be submitted within 30 days from the date of receipt.

Return Process:

  1. Submit a Return Request
    • Send an email with the subject line “Return/Refund Request.”
    • Include your order number and attach photos of the product issue (if applicable).
  2. Receive the Return Label
    • We will provide a prepaid return shipping label via email.
    • Download, print, and attach it to the return package.
  3. Ship the Product Back
    • Pack the product securely and send it back via the postal service.
  4. Confirmation Email
    • Once we receive your returned item, we will send you a confirmation email.

📌 Note: Customers do not need to pay for return shipping.

Exchange Policy

  • We accept exchanges if the product is damaged, defective, or different from the description.
  • Customers do not have to pay any exchange fees.
  • A replacement product will be shipped as soon as we receive the returned item.

Refund Policy

Refund Processing Time:

  • After receiving the returned item, we require 2 business days to process your refund.
  • If the refund is approved, the amount will be refunded to your original payment method within 1-3 business days.

Contact for Support:

If your product is defective, or if you have not received your refund, please contact us immediately for assistance.

Email: contact@weekfacts.com

Phone: (561) 469-2960

Office Address: 1334 N Military Trl, West Palm Beach, FL 33409

Warehouse 2: 10721 NW 40TH ST SUNRISE, FL 33351, USA

Support Hours: Monday to Friday | 10:00 AM – 8:00 PM (GMT)